Complaints Policy

We know that sometimes things can go wrong. Our number one priority is to provide you with the highest level of customer service. If there’s a problem please let us know and we’ll try to provide a solution as quickly as possible.
As soon as you contact us about a complaint we will:

• Try to deal with your complaint within 48 working hours.
• If this isn’t possible we will send you a letter or email within five working days confirming who will be handling your complaint.
• After investigating your complaint we will respond, as quickly as possible and if no decision has been reached we will update you on progress after 4 and 8 weeks.

Complaints must be made immediately as they arise in writing preferable by sending an email to info@TrainingDragon.co.uk

Please include your phone number, so we can call you about your email Monday to Friday between 9am to 5pm.

If we haven’t issued our ‘final response’ within eight weeks from the date you first raised your complaint, or if you’re dissatisfied with our response, you can ask Citizens Advice Bureau for an independent help. Before contacting Citizens Advice Bureau please take up your concerns with us first and we’ll do all we can to help.