Microsoft Outlook 2010 Training Course

Microsoft Outlook 2010 Course Contents

Managing the Outlook Environment

Apply and manipulate Outlook program options

• Setting General, Mail, Calendar, Tasks, Notes and Journal, Advanced, and Language options

Manipulate item tags

• Categorising items, setting flags, setting sensitivity level, marking items as read or unread, and viewing message properties

Arrange the Content Pane

• Showing or hiding fields in a list view, changing the reading view, and using the Reminders Window and People Pane

Apply search and filter tools

• Using built-in Search folders

Print an Outlook item

• Printing attachments, calendars, multiple messages, multiple contact records, tasks, and multiple notes

Creating and Formatting Item Content

Create and send email messages

• Specifying a message theme, specifying plain text, rich text, or HTML message content format, showing or hiding the From and Bcc fields, setting a reminder for message recipients, specifying the sending account, specifying the sent item folder, configuring message delivery options, configuring voting and tracking options, and sending a message to a contact group

Create and manage Quick Steps

• Performing, creating, editing, deleting, and duplicating Quick Steps, resetting Quick Steps to default settings

Create item content

• Inserting graphical elements and inserting a hyperlink

Format item content

• Using formatting tools, applying styles, creating styles and themes, using Paste Special, and formatting graphical elements

Attach content to email messages

• Attaching an Outlook item and attaching external files

Managing Email Messages

Clean up the mailbox

• Viewing mailbox size, saving message attachments, saving a message in an external format, ignoring a conversation, and using clean-up tools

Create and manage rules

• Creating, modifying, and deleting rules

Manage junk mail

• Allowing a specific message (Not junk), and filtering junk mail with Never Block Sender, Never Block Sender’s Domain, Never Block this Group or Mailing List, and Block Sender

Manage automatic message content

• Managing signatures, specifying the font for new HTML messages, plain-text messages, specifying options for replies and forwards, and setting a default theme for all HTML messages, stationery, and fonts

Managing Contacts

Create and manipulate contacts

• Modifying a default business card, forwarding a contact, and updating a contact in the address book

Create and manipulate contact groups

• Creating a contact group, managing contact group membership, showing notes about a contact group, forwarding a contact group, deleting a contact group, and sending a meeting to a contact group

Managing Calendar Objects

Create and manipulate appointments and events

• Setting appointment options, printing appointment details, forwarding an appointment, and scheduling a meeting with a message sender

Create and manipulate meeting requests

• Setting response options, updating a meeting request, cancelling a meeting or invitation, and proposing a new time for a meeting

Manipulate the Calendar pane

• Arranging the calendar view, changing the calendar colour, displaying or hiding calendars, and creating a calendar group

Working with Tasks, Notes, and Journal Entries

Create and manipulate tasks

• Creating a task, managing task details, sending a status report, marking a task as complete, moving or copying a task to another folder, assigning a task to another Outlook user, accepting or declining a task assignment, updating an assigned task, and using Current view

Create and manipulate notes

• Creating a note, changing the current view, and categorising notes

Create and manipulate Journal entries

• Automatically record Outlook items, automatically record files, and editing a Journal entry