Exam 642-832: Troubleshooting and Maintaining Cisco IP Networks (TSHOOT)

Prepare for 642-813 SWITCH exam in classroom and become CCNP Cisco Certified

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Course Outline

Exam 642-832: Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) course overview

Credit Toward Certification

This exam counts as credit toward the following certification(s):

To register for this course, please click here CCNP

Troubleshooting and Maintaining Cisco IP Networks (TSHOOT 642-832) is a qualifying exam for the Cisco Certified Network Professional CCNP, certification. The TSHOOT 642-832 exam will certify that the successful candidate has important knowledge and skills necessary to (1) plan and perform regular maintenance on complex enterprise routed and switched networks and (2) use technology-based practices and a systematic ITIL-compliant approach to perform network troubleshooting.

Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) v1.0 is an instructor-led training course presented by Cisco training partners. This five-day course and 9.5 hours of self-paced e-learning is designed to help students prepare for Cisco CCNP(R) certification. The TSHOOT course is one of three components in the CCNP curriculum.

TSHOOT is designed for network engineers with at least one year of professional work experience, who are ready to advance their skills and work independently on complex network solutions. Students will learn to (1) plan and perform regular maintenance on complex enterprise routed and switched networks and (2) use technology-based practices and a systematic ITIL-compliant approach to perform network troubleshooting. Extensive labs provide for hands-on learning and reinforce troubleshooting skills..

Course Objectives:

Upon completing this course, the student will be able to meet these overall objectives:

  • Plan and document the most commonly performed maintenance functions in complex enterprise networks
  • Develop a troubleshooting process to identify and resolve problems in complex enterprise networks
  • Select tools that best support specific troubleshooting and maintenance processes in large, complex enterprise networks
  • Practice maintenance procedures and fault resolution in switching-based environments
  • Practice maintenance procedures and fault resolution in routing-based environments
  • Practice maintenance procedures and fault resolution in a secure infrastructure
  • Troubleshoot and maintain integrated, complex enterprise networks

This short CCNP fast track course is hands-on, instructor led and classroom based. This training can be taken as a part-time evening course or even on the weekends.


Prerequisites for Exam 642-832: Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) course

  • Valid Cisco CCNA certification can act as a prerequisite.


What will I get?

  • Training from professional Cisco certified trainers:

    Training Dragon consultants have been implementing professional Cisco networking solutions across a range of companies for many years. Those consultants write and teach our Cisco training courses, so their experience directly informs course content.

  • Practical Projects:

    This CCNP training is designed to prepare you not only for CCNP certification, but also to train you for your next job. To do this, next to certification you will also work on real-world practical CCNP related exercises in this CCNP course. This will ensure that you can apply the knowledge gained from this course to your work environment.

  • Course Material and Practice exams:

    CCNP electronic notes are included in this course. You will also take practice exams as part of the course.

  • Course Completion Certificate:

    After completing this training you will receive CCNP course completion certificate.

  • Support and Careers Advice:

    After the course if you have any problems or questions regarding CCNP, do not hesitate to contact us. Training Dragon’s trainers and career consultants are expert in their fields and if you need any help with you career choice, please speak to one of our career consultants.

  • Pass Guarantee and Train again for Free:

    We are sure that you will pass your CCNP certification exam at first attempt. However, if you don’t, you can come back within a year and take the complete course for free.

  • Official Course Curriculum:

    This CCNP certification course is based on the official Cisco recommended course syllabus.


Exam 642-832: Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) Course Contents

  • Module 0: Curriculum Overview
  • Module 1: Planning Maintenance for Complex Networks
  • Module 2: Selecting Maintenance and Troubleshooting Tools and Applications
  • Module 3: Planning Troubleshooting Processes for Complex Enterprise Networks
  • Module 4: Maintaining and Troubleshooting Campus Switching-Based Problems
  • Module 5: Maintaining and Troubleshooting Routing Based Solutions
  • Module 6: Maintaining and Troubleshooting Network Security Solutions
  • Module 7: Maintaining and Troubleshooting Integrated, Complex Enterprise Networks
  • E-Learning TSHOOT-01: Troubleshooting Performance Problems on Switches
  • E-Learning TSHOOT-02: Troubleshooting Wireless Connectivity
  • E-Learning TSHOOT-03: Troubleshooting Voice over IP
  • E-Learning TSHOOT-04: Troubleshooting Video
  • E-Learning TSHOOT-05: Troubleshooting Multicast
  • E-Learning TSHOOT-06: Troubleshooting NAT and PAT
  • E-Learning TSHOOT-07: Troubleshooting DHCP
  • E-Learning TSHOOT-08: Troubleshooting IPv6, OSPFv3, and RIPng

Exam Topics

The following information provides general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes the guidelines below may change at any time without notice.

Maintain and monitor network performance

  • Develop a plan to monitor and manage a network
  • Perform network monitoring using IOS tools
  • Perform routine IOS device maintenance
  • Isolate sub-optimal internetwork operation at the correctly defined OSI Model layer

Troubleshoot Multi Protocol system networks

  • Troubleshoot EIGRP
  • Troubleshoot OSPF
  • Troubleshoot eBGP
  • Troubleshoot routing redistribution solution
  • Troubleshoot a DHCP client and server solution
  • Troubleshoot NAT
  • Troubleshoot first hop redundancy protocols
  • Troubleshoot IPv6 routing
  • Troubleshoot IPv6 and IPv4 interoperability
  • Troubleshoot switch-to-switch connectivity for the VLAN based solution
  • Troubleshoot loop prevention for the VLAN based solution
  • Troubleshoot Access Ports for the VLAN based solution
  • Troubleshoot private VLANS
  • Troubleshoot port security
  • Troubleshoot general switch security
  • Troubleshoot VACLs and PACLs
  • Troubleshoot switch virtual interfaces (SVIs)
  • Troubleshoot switch supervisor redundancy
  • Troubleshoot switch support of advanced services (i.e., Wireless, VOIP and Video)
  • Troubleshoot a VoIP support solution
  • Troubleshoot a video support solution
  • Troubleshoot Layer 3 Security
  • Troubleshoot issues related to ACLs used to secure access to Cisco routers
  • Troubleshoot configuration issues related to accessing the AAA server for authentication purposes
  • Troubleshoot security issues related to IOS services (i.e.,finger, NTP, HTTP, FTP, RCP etc.)

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