Microsoft Outlook 2010

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Looking for a
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Looking for a 2-12 months training?


Executive PA & Secretary career programme

Upcoming dates

There are no open public schedule dates for Microsoft Outlook 2010 course. We can offer you a private training or arrange a public course for you. Contact us here and we can make arrangements for your course.

Delivery Formats

This course can be attended face to face in an open classrooms, live online virtual classroom remotely from home or office, private one-to-one and on-site for your team at your office.

Course Outline

Microsoft Outlook 2010 course overview

This Microsoft Outlook 2010 course explains how to use Microsoft Outlook. Delegates will learn Microsoft Outlook by working on many practical exercises with help of an experienced MOS qualified instructor.

This Microsoft Outlook course is hands-on, instructor-led and classroom based. This training can be taken as a part-time evening course or even on the weekends. A list of all upcoming public Microsoft Outlook training course is given on training dragon website. Each course is restricted to a maximum of ten delegates to ensure an excellent training experience.


This course prepares you for Microsoft Office Specialist (MOS) certification in Microsoft Office Outlook 2010, Exam 77-884: Excel 2010

Prerequisites for Microsoft Outlook 2010 course

  • Basic knowledge of Microsoft Windows.
  • Experience of web browser.

What will I get?

  • Training from professional Microsoft Office specialists (MOS) qualified instructor:

    Training Dragon consultants have been implementing professional Microsoft Outlook solutions for many years. Those consultants write and teach our Microsoft Outlook training courses, so their experience directly informs course content.

  • Real-time Practice and Projects:

    Our Microsoft Outlook courses are designed to get you started in Microsoft Outlook. We work on industry related projects and tasks in this Microsoft Outlook course.

  • Course Material:

    Microsoft Outlook electronic notes are included in this course.

  • Course Completion Certificate:

    After completing this training your will receive Microsoft Outlook course completion certificate.

  • Support and Careers Advice:

    After the course if you have any problems or questions regarding Microsoft Outlook do not hesitate to contact us. Training Dragon’s trainers are expert in their fields and if you need any help with you career choice, please speak to one of our trainers.

Microsoft Outlook 2010 Course Contents

Managing the Outlook Environment

Apply and manipulate Outlook program options

  • Setting General, Mail, Calendar, Tasks, Notes and Journal, Advanced, and Language options

Manipulate item tags

  • Categorising items, setting flags, setting sensitivity level, marking items as read or unread, and viewing message properties

Arrange the Content Pane

  • Showing or hiding fields in a list view, changing the reading view, and using the Reminders Window and People Pane

Apply search and filter tools

  • Using built-in Search folders

Print an Outlook item

  • Printing attachments, calendars, multiple messages, multiple contact records, tasks, and multiple notes

Creating and Formatting Item Content

Create and send email messages

  • Specifying a message theme, specifying plain text, rich text, or HTML message content format, showing or hiding the From and Bcc fields, setting a reminder for message recipients, specifying the sending account, specifying the sent item folder, configuring message delivery options, configuring voting and tracking options, and sending a message to a contact group

Create and manage Quick Steps

  • Performing, creating, editing, deleting, and duplicating Quick Steps, resetting Quick Steps to default settings

Create item content

  • Inserting graphical elements and inserting a hyperlink

Format item content

  • Using formatting tools, applying styles, creating styles and themes, using Paste Special, and formatting graphical elements

Attach content to email messages

  • Attaching an Outlook item and attaching external files

Managing Email Messages

Clean up the mailbox

  • Viewing mailbox size, saving message attachments, saving a message in an external format, ignoring a conversation, and using clean-up tools

Create and manage rules

  • Creating, modifying, and deleting rules

Manage junk mail

  • Allowing a specific message (Not junk), and filtering junk mail with Never Block Sender, Never Block Sender’s Domain, Never Block this Group or Mailing List, and Block Sender

Manage automatic message content

  • Managing signatures, specifying the font for new HTML messages, plain-text messages, specifying options for replies and forwards, and setting a default theme for all HTML messages, stationery, and fonts

Managing Contacts

Create and manipulate contacts

  • Modifying a default business card, forwarding a contact, and updating a contact in the address book

Create and manipulate contact groups

  • Creating a contact group, managing contact group membership, showing notes about a contact group, forwarding a contact group, deleting a contact group, and sending a meeting to a contact group

Managing Calendar Objects

Create and manipulate appointments and events

  • Setting appointment options, printing appointment details, forwarding an appointment, and scheduling a meeting with a message sender

Create and manipulate meeting requests

  • Setting response options, updating a meeting request, cancelling a meeting or invitation, and proposing a new time for a meeting

Manipulate the Calendar pane

  • Arranging the calendar view, changing the calendar colour, displaying or hiding calendars, and creating a calendar group

Working with Tasks, Notes, and Journal Entries

Create and manipulate tasks

  • Creating a task, managing task details, sending a status report, marking a task as complete, moving or copying a task to another folder, assigning a task to another Outlook user, accepting or declining a task assignment, updating an assigned task, and using Current view

Create and manipulate notes

  • Creating a note, changing the current view, and categorising notes

Create and manipulate Journal entries

  • Automatically record Outlook items, automatically record files, and editing a Journal entry

View Complete Course outline

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Looking for a
2-12 months


Executive PA & Secretary career programme

Our Trainers

Leads our teaching team with many years of experience in teaching web development.
Brings many years of Python and Java software development experience to classrooms.
Microsoft and Oracle certified developer with years teaching experience in Android, .NET and databases.

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Frequently Asked Questions

How many maximum people are on my course? 

To make sure that personal attention is provided to everyone in the class, we keep our classroom size very small. There are maximum 8 delegates in all our classrooms.
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